FAQ

1.    DO I NEED EXACT NUMBERS TO MAKE A BOOKING?

Not at all. We understand how difficult it is to get a definitive group size in the early stages. We can book activities and accommodation based on your estimates. It’s always best to book for more and reduce numbers if people drop out. We will need to confirm final numbers 30 days prior to your trip though.


2.    WHAT ARE THE HOTELS LIKE?

We have access to many hotels across Australia. All hotels are centrally located and range from budget to luxury self-contained accommodation. The choice is yours! We will always try and book twin rooms. Remember hotels fill up quickly so its best to try and book a few months before your bucks trip.


3. ARE FLIGHTS INCLUDED?

We don’t book flights. It’s best to book these online as soon as possible. We suggest trying www.skyscanner.net - they offer a good selection of flights to all destinations.


4. HOW DO I BOOK?

Once you have made an enquiry online, our customer service team will get in touch with you to review your options. When you are happy with your trip, a $99 deposit is required to hold your booking and we will come back to you a few days later once everything is confirmed for an additional 20% deposit. Please note in some circumstances, payment for accommodation will need to be paid up front in full. 30 days prior to your event you will need to make sure at this stage your numbers are confirmed. Once booking deposits are paid, these are non-refundable.


5. WHAT TIME DO THE ACTIVITIES START?

This varies. We offer a number of activities, and will always work with you to find a time that suites. Obviously, no one wants to go Pole Dancing at 8.00am... It’s best to try and book as early as possible to ensure you receive the best and most suitable time-slot.


6. DO I HAVE TO HAVE THE HENS WEEKEND ON SET DAYS?

Not at all. Most people choose to take their trips over the weekends, however travelling mid-week is a great way to reduce the cost of flights and accommodation. Just bare in mind, some activities are only available over the weekend, so just check with us first.


7. WHEN DOES THE PACKAGE HAVE TO BE BOOKED AND PAID FOR?

The sooner you book, the best options you will have when it comes to accommodation and time-slots for activities. We require payment in full 30 days prior to your event. If you are booking something last minute, we will negotiate payment with you.


8. DO I HAVE TO BOOK THE FULL PACKAGE?

We are completely flexible, some members of your group might not want to participate in activities or require accommodation. No problems. Just tell us when you are booking.


9. SOME OF THE GIRLS CAN'T MAKE THE FULL WEEKEND, WHAT HAPPENS HERE?

No problems. It’s best for you to do this just as soon as possible as your deposits are completely non-fundable. We can adjust accommodation and activities bookings with most of our suppliers.


10. WHAT ABOUT YOUR CANCELLATION POLICY?

We like to be upfront about our cancellation policy. Its important to remember that all booking deposits are 100% non-refundable. Refunds are subject to fees and charges and only in the event the Activity Operator permits a refund. If you cancel your event with more then 21 days notice you will, unfortunately, lose your deposit plus 20% of the total booking cost. If you cancel your event within 21 days of your event start date an additional fee of 30% of the total price is charged as well as any additional charges incurred by our suppliers as a result of cancellation. House of Hens act as a booking agent and these charges are in place to meet the cancellation criteria of our supply partners. In some circumstances, bookings will incur a cancellation fee of up to 100% of the cost of the booking. Full details can be found here. Terms of Service


11. WHAT DO YOU MEAN BY ‘MINIMUM NUMBERS’?

This means that the supplier has imposed a minimum group size on an activity and by booking this you are agreeing to pay for the stated amount of spaces, even if your group size falls below this.


12. WHY SHOULD I BOTHER USING YOUR COMPANY WHEN I CAN JUST DO IT MYSELF?

Organising a hens party for a group of friends can be stressful and time-consuming. That’s where we come in! Why put yourself through the stress, when our friendly team can arrange all your hotel, transfer, activity and entertainment bookings for you. Plus given our strong relationships with our great supply partners, we are able to provide you with very competitive pricing and ensure that hotels, nightclubs and activity providers welcome your group with open arms. All you need to do it sit back, relax and enjoy the praise from your group for organizing such a well thought-out event.


13. HOW DO I PAY?

We offer several ways for you to pay for your event. Payment through our online account is simple, please note that if paying by credit card a 1.99% charge will be added to the price of your package. If you prefer to pay through a bank funds transfer we will supply you with our account details. Lastly if you prefer a personal touch, please give us a call and you can pay by credit card over the phone.  


14. I’VE MADE MY INITIAL PAYMENT - WHAT HAPPENS NEXT?

Once your deposit has been paid, a full confirmed itinerary will be provided with all the contact details and timings of your event. From here you can share this with your group. You should then start collecting funds from your group, as final payment is due 30 days prior to your event. We will start to send you payment reminders 60 days prior to your event, so you can pay earlier if you prefer. 


15. MY GROUP SIZE HAS GONE UP OR DOWN?

No problems! You don’t need to confirm your final numbers until 30 days prior to your event. We can send you a revised quote based on your new group size prior to your final payment. In some circumstances the cost per person may increase as the group size becomes smaller or decrease if the group size becomes larger. It’s important to remember that once final payment is made if people are unable to attend the event for any reason we are unable to process a refund to individuals.


16. WHAT ABOUT TRAVEL INSURANCE?

You should be aware that travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all travel. Although we are not the provider of the travel insurance, we strongly urge you to obtain travel insurance and if you decline travel insurance you may be required to sign a disclaimer. We do not provide insurance advice.

 

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